LYNETTE Kammermann – Teacher, Administration Services, Cootamundra and Young Campuses

Lyn’s strong support and encouragement of all customers, and her ability to develop creative solutions that maximise the learning opportunities for students in rural and remote settings have been outstanding.

She has developed innovative techniques to be systematic and productive in her management of distance and flexible students. She set up electronic spreadsheets for capturing data, which enable the Department to access and pinpoint detail at any time. She provides prompt and exceptional attention to detail and great customer service for each individual student.

Lyn is very resourceful. She has researched course materials enabling Young Campus to expand the range of courses on offer through distance delivery. She’s also very team oriented and has a great focus on sharing resources and information with her colleagues.

As a result of her efforts, students across NSW have successfully completed Certificate 3 and 4 courses over the past five years through Young Campus, and many of her students have followed a pathway into Diploma level courses.

Her involvement in distance courses as well as Administration Traineeships has enhanced the reputation of the Institute through increased industry awareness of the quality and flexibility of TAFE NSW delivery.

Kim Shoard, Team Leader Administration, Cootamundra and Young Campuses

We recognise Kim for her exceptional customer service, drive and enthusiastic support of students and staff, and her ability to develop and nurture a real team environment at Young campus.

Kim has a strong focus on providing administration excellence and has implemented many simple yet effective systems to streamline customer contact and minimise administrative errors which might otherwise affect the service received.

Kim is really attuned to customer needs and goes the extra mile to ensure customer satisfaction. She uses the information gathered by our administration staff to inform Campus management of additional course opportunities. Kim ensures that commercial clients receive a complete wrap-around service, from the first enquiry, through to professional and prompt training and billing – each process is efficient, relevant and timely.