Qantas, Virgin, Jetstar and Tigerair slammed in Choice investigation

By Lucy Cormack
Updated December 6 2016 - 6:08pm, first published 5:19pm
Tigerair is one of four airlines Choice says has committed "systemic breaches of the Australian Consumer Law." Photo: Jon Hewson
Tigerair is one of four airlines Choice says has committed "systemic breaches of the Australian Consumer Law." Photo: Jon Hewson
Cancellation fees are often excessive, while other airlines offer no refund at all. Photo: Choice
Cancellation fees are often excessive, while other airlines offer no refund at all. Photo: Choice
Choice argues that each of the four major domestic airlines fail to provide a customer with the necessary time required to adequately read the terms and conditions.
Choice argues that each of the four major domestic airlines fail to provide a customer with the necessary time required to adequately read the terms and conditions.
Allotted booking times vs the amount of time it takes to read a contract. Photo: Choice
Allotted booking times vs the amount of time it takes to read a contract. Photo: Choice

Qantas, Virgin, Jetstar and Tigerair are the subject of a complaint by consumer advocacy group Choice, which alleges the four airlines have breached Australian Consumer Law.

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