CommInsure investigation didn't involve interviewing customers

By Esther Han
Updated March 2 2017 - 2:29pm, first published February 28 2017 - 7:08pm
James Kessel, 46, had his insurance claim rejected by CommInsure after he had a heart attack.  Photo: Matt Miegel
James Kessel, 46, had his insurance claim rejected by CommInsure after he had a heart attack. Photo: Matt Miegel
Michael Gill's rheumatoid arthritis insurance claim was rejected. Photo: Nic Wakler
Michael Gill's rheumatoid arthritis insurance claim was rejected. Photo: Nic Wakler
CommInsure whistleblower Benjamin Koh, who requested his identity be protected. Photo: Fairfax Media
CommInsure whistleblower Benjamin Koh, who requested his identity be protected. Photo: Fairfax Media
The Deloitte report concluded CommInsure isn't deliberately avoiding payouts. Photo: Michael Clayton-Jones
The Deloitte report concluded CommInsure isn't deliberately avoiding payouts. Photo: Michael Clayton-Jones

A Deloitte investigation into Commonwealth Bank's scandal-plagued life insurance arm – that concluded there was no evidence to suggest systemic problems and widespread misconduct – did not interview any claimants.

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