It is believed the caller asks the victim to download a software program which then shows a number of errors on the computer, due to being hacked. A request for money to be sent overseas is then made indicating it will help local police make arrests. 

Commander of the Fraud and Cybercrime Squad, Superintendent Arthur Katsogiannis stated members of the public should be wary of any contact over the phone, and if you believe you have been a victim of this scam to contact police immediately.

“These scammers will continue to come up with innovative ways to scam innocent victims; however, our messages continue to remain – if in doubt, report it to police.

“If you have a feeling you have been scammed, inform police and the Australian Cybercrime Online Reporting Network and Scamwatch. Stay Smart Online has information on recognising scams and hoaxes,” Supt Katsogiannis said. 

Police urge members of the public to take the following precautions to reduce the risk of being scammed by cold callers:

Never provide your personal or banking details to a person who cold calls you; Be careful what personal information you provide over the phone, even if you are the person who made the call; Never provide your financial PIN or account passwords over the phone; If you have been cold called on a landline, consider making any further calls on a different phone or check that the line is free by calling someone you know first; If you are suspicious about the credentials of a person on the phone, ask questions – what’s their street address, telephone number, Australian Financial Services Number – if they avoid answering.Never give a stranger remote access to your computer, even if they claim to be from a reputable business.

Cootamundra LAC Superintendent Christopher Schilt said if you have lost money as a result of this type of scam please report the matter to your local Police Station. 

You can also report scams by calling 1300 795 995.