Hume Police District to introduce new telephone system

The Hume Police District is committed to providing our community with the highest level of customer service at all times, but unfortunately there have been times when we receive such a high volume of calls and jobs that you might not have been able to get through when you have rung us.

We've listened to your concerns about this and on August 14 The Hume Police District will introduce a new telephone system that will improve our service to you and ensure that when you ring your call will be answered.

What does this mean for you when you need the police? First and foremost, if your call is an emergency then you should call Triple Zero (000) immediately so we can help you as soon as possible.

For all other instances, nothing will change how we respond when you ring your local police station as your call is always important to us.

Police are available 24 hours a day. How does it work? When you ring the police, whether that be in Goulburn, Young or one of our smaller stations your call will be answered by an Interactive Voice Response which is an automated system that will ask you what you would like to do and then route your call to the appropriate recipient.

You will be given three options, if you have a general inquiry or wish to report a crime you press one, if you would like to provide information which may help police solve a crime press two and if you wish to speak to an officer press three and your call will then be routed to the next available operator of your choice. The system is designed to be simple and easy to use.

The introduction of this phone system will ensure that calls within the district are attended to in a timely manner, contribute to improving our service to the communities we police and improve our ability to respond to crime in your area.

It is important to understand that this does not replace Triple Zero (000) in the case of an emergency situation you always ring 000.

Acting Inspector Tracey Gooch